On this page:
- BadPups Store Advertising Disclaimer
- Promotional Terms and Conditions
- Affiliate Offers, Sales, and Terms
- Additional Services / Optional Add-Ons at Checkout
BadPups Store Advertising Disclaimer
- All products, items, designs, and concepts are property of their respective manufacturers, owners, and IP owners unless otherwise explicitly stated.
- Ads that feature puppy hoods and other gear that BadPups does not sell directly (or even if BadPups does) does not imply or indicate that BadPups owns such items and designs. For example, some ads may feature puppy hoods from various sellers – we do not intend to imply ownership of such items by including them in our ads. All ownership of designs and products not owned by us are property of and/or trademarks/patents of their respectful owners.
- Many ad creatives are assisted with by our amazing community and credit goes to them for helping produce such content. Where possible, credits are included in our promotional material. There may be times, such as with ad partners and platforms that do not allow such mentions. If this is the case, please contact BadPups Entertainment if you would like to know who the model is in an ad.
- Pricing and promotional sales and other promotions may change at any time. Always visit store.badpups.com for the most up to date information. Ad content may be out of date.
- We work to obtain permission from all IP owners of any and all items, designs, and property that appears in our ads. However if you would like an ad containing something that you are the rightful owner of to be removed, please contact us.
- Ads may be altered for use on certain ad platforms and networks.
Promotional Terms and Conditions
For any advertised sale for the BadPups Store:
- Not all products may be eligible in a promotion. If so, this will be noted on the promotion, in marketing materials, and/or on our website.
- In most promotions, the Stickers and Stationary Category of products are excluded from promotional pricing as these are usually sold at-cost (no profit).
- Not all promotional offers and discounts can be used in conjunction with other promotions and discounts. This is indicated at checkout when applicable.
- Sale prices and promotions are limited to their advertised promotional period (sale duration).
- Customers may not attempt to circumvent sale restrictions, such as some promotions being offered to new customers only (i.e. by making a new account). We will cancel such orders.
- Customers may not attempt to abuse promotional pricing/sales/discounts or resell promotional codes or offers elsewhere.
In addition to these terms, all standard store terms and conditions apply.
Affiliate Offers, Sales, and Terms
Additional Services / Optional Add-Ons at Checkout
All optional protection services and add-ons are supplemental and do not replace statutory consumer rights which may vary by country and region. Our liability under any optional service is strictly limited to the original item value and does not include consequential, incidental, emotional, or indirect damages. All optional protection services and add-ons are service contracts and are not insurance.
Discrete Packaging Terms
Discrete Packaging means your order will be shipped in plain, unbranded outer packaging with no adult branding, logos, or product descriptions visible to the public.
While we take all reasonable steps to ensure discretion, we are not responsible for:
- Damage, loss, or delays caused by third-party carriers
- Customs inspections, x-ray scanning, or import documentation or customs labels that may expose the contents
- Disclosure caused by incorrect delivery information provided by the customer
Discrete Packaging does not change the legal declaration of contents on customs forms where required by law.
Discrete Packaging is free unless stated otherwise.
**Long-Term Product Protection (+24 months)
AND
**Longer-Term Product Protection (+36 months)
Long-Term & Longer-Term Product Protection is an extended service agreement that covers manufacturer defects and internal mechanical or electrical failure under normal domestic use.
This protection begins after the manufacturer’s standard warranty period ends and continues for the selected duration purchased at checkout.
Each protected product is limited to one approved claim only. Once a replacement or credit is issued, coverage is considered fulfilled.
What IS Covered
- Internal electrical failure
- Charging or power failure
- Motor or vibration failure
- Solder, wiring, or control-board defects
- Internal structural failure due to manufacturing fault
What is NOT Covered
This protection does NOT cover:
- Accidental damage, impact, crushing, or misuse
- Water exposure, submersion, or liquid damage (unless the product is rated waterproof and used within rating limits)
- Chewing, tearing, burn damage, pet damage, or human damage
- Cosmetic wear, discoloration, or surface scratches
- Loss, theft, or unexplained disappearance
- Use outside the product’s intended purpose
- Modifications, unauthorized repairs, or alterations
- Normal wear and tear or consumable components
Non-Electronic Products (Gear, Clothing, Accessories)
- For non-electronic items, extended protection covers manufacturing defects in materials and construction only.
- It does not cover stretching, tearing, fading, fabric wear, seam stress, moisture exposure, or hygiene-related degradation.
To submit a claim, customers must provide:
- Valid order number and matching customer information
- Photos and/or video clearly showing the fault
- History and timeline of when the fault occured and any attempted actions to ensure it is an ongoing fault. (Note: Do not disassemble a product’s internal components when attempting to fix a fault).
Claims are to be submitted only by the contact page on our store website (or to our email if you are provided with our dedicated support email by our team directly).
We reserve the right to approve:
- A replacement (or similar product altnernative)
- Store credit
- Or a partial refund
We are not obligated to provide cash/full refunds under extended protection, but may do so at our discretion.
Refunds may subtract any refund related bank and payment charges from the amount being refunded.
If a replacement is provided, the customer is responsible for paying any customs fees/tarrics/taxes and other charges for the replacement to arrive. We only cover the product + shipment costs (excluding the above mentioned costs). If a replacement fails to be delivered due to the fault of the customer (incorrect address, no safe place, not paying customts fees/taxes/tariffs/etc) we are not obligated to provide any further replacements, credit, refunds, or solutions.
^Rush This Order
Rush This Order Processing Terms
Rush Order Processing prioritizes your order for handling and dispatch ahead of standard processing timelines. This service affects handling speed only and does not guarantee delivery timeframes.
Rush This Order Processing does NOT apply to:
- Custom products / Made-to-order items (Personalized items)
- Back-ordered products
- Out of stock items
- 3rd party or marketplace supplier-shipped items
- Orders we cannot fulfill quickly for any other reasonable reason
We are not responsible for delays caused by:
- Shipping carriers
- Customs clearance / inspections
- Customs fees/tarrifs/charges
- Border inspections
- Weather events
- Emergencies and disasters and any other “Act of God”
- Supply chain distruptions
- Incorrect address details
- Order holds where the customer is offered product alternatives or clarification of a special order instruction is requested and we await the customer’s response.
Rush This Order Processing fees are non-refundable once handling has commenced.
If we are unable to meet our standards and rush an order for you, we may refund the rush-order fee at our discretion.
*Shipping Protection
Shipping Protection covers:
- Loss in transit confirmed by carrier investigation
- Damage occurring during transit – verifed with photo/video proof of unopened shipment packaging (i.e. damaged box/packaging) and/or with carrier investigation, and after requested by us, photos/videos of items inside boxes/packaging showing visible damage (a damaged box/packaging but no damage or impact to a product does not count)
- Verified misdelivery by carrier
- Delays exceeding the guaranteed protection timeframe
Shipping Protection does NOT cover:
- Customs seizures, rejections, or regulatory holds
- Incorrect or incomplete address details
- Missed delivery due to recipient absence
- Weather disasters, strikes, war, port closures
- Voluntary abandonment or refused delivery
- Carrier “safe-drop” theft after confirmed delivery / Failure to provide a safe place for delivery.
- Customer being away from delivery location on vacation or other reason and not back to discover the issue beyond 7 days, or knowingly delivering to a problematic location.
Once a shipment is marked as “Delivered” by the carrier, Shipping Protection coverage ends.
Delay Coverage Thresholds
Delay coverage applies only when a shipment exceeds:
- 10 business days for domestic shipments
- 20 business days for international shipments
Timeframes begin from the date of carrier acceptance, not order date.
Delay Resolution
If a protected shipment exceeds the applicable delay threshold, we will, at our discretion:
- Reship the item at no cost,
- and/or issue store credit,
- and/or provide a refund.
Shipping Protection does not entitle customers to automatic refunds for delays alone.
NOTE: We do not cover or pay any customs import/export fees, taffifs, taxes, and other charges. The customer is responsible for such charges.
Refunds may subtract any refund related bank and payment charges from the amount being refunded.
If a reship of a product/order is provided, the customer is responsible for paying any customs fees/tarrics/taxes and other charges for the replacement to arrive. We only cover the product + shipment costs (excluding the above mentioned costs). If the shipment fails to be delivered due to the fault of the customer (incorrect address, no safe place, not paying customts fees/taxes/tariffs/etc) we are not obligated to provide any further replacements, credit, refunds, or solutions.
Claim Requirements
To file a Shipping Protection claim, customers must provide:
- Order number
- Tracking number
- Reason for claim
- Photos/videos where applicable of unopened boxes/packaging. Don’t open the box/packaging yet!
- AFTER REQUESTED BY US – Photos/videos of items showing damage
- Carrier reports/investigation details/related information where applicable
Claims must be submitted within 7 days of delivery confirmation or delay threshold breach.
Claims are to be submitted only by the contact page on our store website (or to our email if you are provided with our dedicated support email by our team directly).