Refunds & Returns Policy

Last updated Jan 1, 2023.

Thank you for shopping at the BadPups Store. We aim to provide you with a good experience with our store, but it needs to be taken into account that when issues arise, the information below handles how we deal with situations for Refunds, Replacements, and Returns.

Overview

We offer refunds within the first 30 days from your purchase. Typically, we do not accept returns due to shipping costs – we will only accept returns in rare cases where our suppliers would like an item returned.

We don’t offer exchanges much like returns mainly due to shipping costs. However, if you want to trade or sell your product, we recommend you list it in our community groups to sell or give it away to someone else to avoid wastage. You can also list your item on marketplaces like eBay, Amazon, Gumtree, and others.

Refunds

We offer refunds within the first 30 days from your purchase if your product is damaged or defective. We do not offer refunds for simply ‘changing your mind’ or ‘ordering the wrong size’.

If you ordered an item and you no longer want it or ordered the wrong size:

We recommend you list it in our community groups to sell or give it away to someone else to avoid wastage. You can also list your item on marketplaces like eBay, Amazon, Gumtree, and others.

Eligibility for refunds:

• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• We require a receipt or proof of purchase.
• Only regular priced items may be refunded, sale items cannot be refunded.
• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return or we will arrange a suitable alternative on a case by case basis.
• For shipping damage: We may also request evidence from the delivery company used that the delivery was damaged at their fault before providing a refund.

Exempt Goods

The following are exempt from refunds:

• Gift cards
• Some health and personal care items
• And other items where they are not appropriate for a refund.

Partial refunds may be granted on a case by case basis

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

How refunds work

• To request a refund, in line with this policy, please Contact Us.
  If you are approved, then your refund will be processed, and your payment will be refunded via credit card or original method of payment, within 1-7 business days (this depends on how long the banks involved take to refund your money – this is outside of our control).
• Cryptocurrency payments are not eligible for refunds due to their volatile nature.

Late or missing refunds

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take up to 7 business days, depending on your bank.
• If you have done all of this and you still have not received your refund yet, please contact us.

Abuse of refunds

It is tempting for some people to attempt to get free goods from abusing various company refund policies, and some people abuse policies like this from companies for fraud or money laundering.

Therefore refunds are limited per person, per account, per location, and per other factors in each situation as well as from data you supply and payment processor fraud prevention data (collected by MasterCard, Visa, PayPal, and other payment processors and networks from purchases you make to any company) to minimize abuse and fraud. Refunds may be restricted or rejected if you use more anonymous payment methods or prepaid cards (yes, payment companies can tell). Information used in this process is only used when processing a refund request from you.

Replacements

We only replace items if they are defective or damaged. If your item is damaged or defective we can offer a refund or a replacement.

Eligibility for replacements:

• If damaged in shipping (the delivery packaging is damaged and the item would clearly be damaged as a result): Leave your item in its box and take photos of the damage. Before opening the packaging, video you doing so to show you have just opened your delivery – if the item was damaged (and clearly will not function, look, or perform as intended) it can be replaced. Your item must be unused and in the same condition that you received it. You will need to supply us with photos, videos and any other evidence to support your claim. We may also request evidence from the delivery company used that the delivery was damaged at their fault before providing a replacement.
• If defective or damaged when you open the delivery packaging it came in: Your item must not look like it has been used more than once and in the same condition that you received it. You will need to supply us with photos and any other evidence to support your claim. Similar requirements from the ‘if damaged in shipping’ paragraph above applies.
• We require a receipt or proof of purchase.
• Replacements will be sent to the same address (except for in special circumstances that we approve).
• Only regular priced items may be refunded, sale items cannot be refunded.
• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return or we will arrange a suitable alternative on a case by case basis.

To request a replacement, in line with this policy, please Contact Us.

Abuse of replacements

It is tempting for some people to attempt to get free goods from abusing various company replacement policies, and some people abuse policies like this from companies for fraud or money laundering.

Therefore replacements are limited per person, per account, per location, and per other factors in each situation as well as from data you supply and payment processor fraud prevention data (collected by MasterCard, Visa, PayPal, and other payment processors and networks from purchases you make to any company) to minimize abuse and fraud. Refunds may be restricted or rejected if you use more anonymous payment methods or prepaid cards (yes, payment companies can tell). Information used in this process is only used when processing a refund request from you.

Returns

We do not accept returns due to shipping costs – we will only accept returns in rare cases where our suppliers would like an item returned. Unless specified otherwise, you will need to pay for the return shipping cost – which may be US or international locations, depending on the supplier of the item.

If you ordered an item and you no longer want it or ordered the wrong size:

We recommend you list it in our community groups to sell or give it away to someone else to avoid wastage. You can also list your item on marketplaces like eBay, Amazon, Gumtree, and others.

In cases where returns are done:

Most circumstances will not have you return an item due to shipping costs. For in situations where items are being returned back to us or the supplier:

• We will provide you with the address to return your item to. Do NOT ship it to any addresses that show on your delivery packaging, they will reject it unless there is an open case with us and you have been ASKED to ship back the item.
• You will be responsible for paying for your own shipping costs for returning your item, unless one of our suppliers will pay for it (per their policies).
• Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• We cannot guarantee that we or our suppliers will receive your returned item.

Our Refunds and Returns Policy is effective immediately when it is updated on this page. You should only refer to this page for information regarding this policy.